Live Plants Warranty Policies
WHEN YOUR ORDER ARRIVES: Keep The Shipping Labels & Packages!!
When you order trees and shrubs from Fox River Valley Nursery your order is guaranteed to arrive in a good, healthy condition or we'll replace them at no charge. Preform the SCRATCH TEST as specified in the instructions on your woody plants and if you determine your plant is dead please contact us immediately for instructions. PLEASE DO NOT RETURN PLANTS UNLESS INSTRUCTED TO DO SO! This must be done within 24 hours of the delivery of your order. You can also Return Your Entire Order For any reason for a Refund (Less Shipping & 10% Restocking Fee) Within (14) Days, Please Inform us of The Return Date. Your plants are also covered up to (1) year of receiving them under the following terms and conditions:
COMPLETE PLANTING GUIDE - CLICK HERE
1 YEAR REPLACEMENT WARRANTY
If any plant you purchased from us fails in the first year we will cover 100% of the original cost for a one time replacement. (Storm damage is not covered under warranty.)
You will be charged a mailing & packing fee of $4.50 for the first plant and $1.50 for each plant thereafter. You must return to us at your expense the roots and at least 2 inches of the stem of dead plants you want replaced to validate the claim. Fox River Valley Nursery is not responsible for lost packages. Please return with a tracking number. Returns must be received within 1 year of original ship date. There will be a claim form included in the packing list envelope with every order. This must be included in order to receive a replacement as it contains hand written information only you will have.
If a plant is sold out, the replacement will be sent the following harvest. If we no longer carry a plant, it will be replaced an item of equal value.
The replacement plants offer is only valid on plants purchased from us and planted in the ground outdoors within (7) days of receiving them according to the planting instructions included with your purchase. (Planting in pots or using potting soil / bonsai mixture voids the warranty.) Plants must be planted in the correct zone and within the (48) continental United States to be covered under our warranty. Our maximum seasonal warranty is $250.00 per customer.
ATTENTION! - YOU MUST USE THE PLANT REPLACEMENT FORM INCLUDED WITH THE PACKING LIST TO FILE A CLAIM.
SAVE ALL THE ORIGINAL PACKAGING & LABELS FROM YOUR DELIVERY
WE DO NOT REFUND LIVE PLANT ORDERS ONCE PROCESSING HAS COMPLETED UNLESS PRE-APPROVED! PACKAGE RETURNS AND REVERSALS WILL NOT BE ACCEPTED UNLESS PRE-APPROVED!
Orders are filled by item number exactly as received. If a variety is sold out, we reserve the right to substitute one of equal or greater value.