** Free Trees are not eligible for warranty
As much as we try to send out healthy plants that you can enjoy for years to come, some plants may not survive. There are many reasons they may not survive; environment, diseases, insects, not enough water, or even too much water. We offer a one year warranty on all of the plants we sell. If a plant dies within one year of the ship date, and if it qualifies, we will issue a store credit for the original purchase price of the plant. This excludes shipping and sales tax.
Terms & Conditions
A picture of the plant, as planted, emailed to verify it is no longer alive & was planted properly. [email protected]
Email must contain the order number and the customer name and address.
Shipping costs and sales tax of the replacement plants is not included and will be paid by the customer.
Store credits will not be given for plants planted in pots, planted outside the recommended planting zone, or if we feel the planting instructions were not followed.
Store credit can be used one time within one year of issue.
Maximum seasonal warranty is $200 per customer.
Full planting guide can be seen here.
Please email us with any questions you may have. [email protected]