Return Policy
When you order trees and shrubs from Fox River Valley Nursery your order is guaranteed to arrive in a good, healthy condition or we'll replace them at no charge. Within 24 hours of delivery, preform the SCRATCH TEST as specified in the instructions on your woody plants and if you determine your plant is dead please DO NOT PLANT THEM and contact us immediately for instructions. PLEASE DO NOT RETURN PLANTS UNLESS INSTRUCTED TO DO SO! You can also Return Your Entire Order For any reason for a Refund (Less 10% Restocking Fee, Shipping & Packing Cost) Within (14) Days, Please Inform us of The Return Date.