WHEN YOUR ORDER ARRIVES: Keep The Shipping Labels & Packages!!
When you order trees and shrubs from Fox River Valley Nurseryyour order is guaranteed to arrive in a good, healthy condition or we'll replace them at no charge. Preform the SCRATCH TEST as specified in the instructions on your woody plants and if you determine your plant is dead please contact us immediately for instructions. PLEASE DO NOT RETURN PLANTS UNLESS INSTRUCTED TO DO SO! You can also Return Your Entire Order For any reason for a Refund (Less Shipping & Packing Cost) Within (14) Days, Please Inform us of The Return Date. Your plants are also covered up to (1) year of receiving them under the following terms and conditions:
If any non-woody type plant you purchased from us does not live, for a one time FREE REPLACEMENT simply cut off and RETURN THE ORIGINAL SHIPPING LABEL along with the Written Replacement Request within 1 year of receipt to the address shown on the label.
If any woody type plant you purchased from us fails in the first year we will cover 100% of the original cost for a one time replacement. You will be charged a Mailing & packing fee of $3.99 for the first plant and $1.00 for each plant thereafter. You must return to us at your expense the dead plants you want replaced to validate the claim. There will be a claim form included in the packing list envelope with every order.
The replacement plants offer is only valid on plants purchased from us and planted according to the planting instructions included with your purchase. (Planting in pots or using potting soil / bonsai mixture voids the warranty.)
ATTENTION! - YOU MUST USE THE PLANT REPLACEMENT FORM INCLUDED WITH THE PACKING LIST TO FILE A CLAIM.
SAVE ALL THE ORIGINAL PACKAGING & LABELS FROM YOUR DELIVERY
Replacement guarantee is VOIDunless theORIGINAL SHIPPING LABEL is returned along with the request form! We do not pay for shipping or mailing charges for the Free Replacement Plants.
WE DO NOT REFUND LIVE PLANT ORDERS ONCE PROCESSING HAS COMPLETED UNLESS PRE-APPROVED! PACKAGE RETURNS AND REVERSALS WILL NOT BE ACCEPTED UNLESS PRE-APPROVED!
Orders are filled by item number exactly as received. If a variety is sold out, we reserve the right to substitute one of equal or greater value.